In researching great companies and great teams, I’ve found that there are three key components that positively affect and promote the health of an organization: leadership, culture, and people. These three areas can make or break a team or an organization. Here are just a few of my favorite...
Tag(s): leadership, people
Date Published - Last Updated February 25, 2016
Some of the most effective techniques for doing more with less come from lean management. Using these techniques, I’ve been able to mobilize my teams while maintaining or improving morale and customer satisfaction. But where do you start? How do you identify the areas that will have the biggest...
Tag(s): continual service improvement, leadership, organizational change management, process-improvement, support center
Date Published - Last Updated February 25, 2016
Jason Young presents his innovative perspective on creating and sustaining a high-performance workplace where people can do their best work. Based on his recent book, The Culturetopia Effect, Jason will explain how leadership defines organizational values,...
Tag(s): people, culture, employee satisfaction, employee engagement
Date Published - Last Updated December 30, 2014