Share your expertise at SupportWorld Live! Submit a proposal to speak and inspire others, grow your network, and establish yourself as a thought leader in IT service and support.
Date Published October 16, 2024 - Last Updated January 7, 2025
Do you have Crossed Arms Syndrome? Learn how your body language hinders communication and improve your customer service skills by addressing nonverbal cues.
Date Published October 10, 2024 - Last Updated October 10, 2024
Are you ready to witness the future of IT service management? If so, you don’t want to miss this session with Jeff Rumburg, managing partner at MetricNet, LLC during HDI's Service Management World, Nov. 17-21 in Orlando.
Date Published October 8, 2024 - Last Updated January 7, 2025
Master cross-departmental collaboration with Enterprise Service Management (ESM). Learn how to break down silos, align teams, and improve efficiency. Discover the benefits of collaboration, best practices, and essential tools.
Date Published October 7, 2024 - Last Updated January 7, 2025
Discover how a service desk overhaul can identify inefficiencies and drive productivity improvements with practical solutions for incident handling, automation, and reporting.
Date Published October 3, 2024 - Last Updated January 7, 2025
Don't confuse VIP people with VIP issues. Prioritize service requests based on business impact, not individual status. Learn how to build a service desk culture that values both.
Date Published September 25, 2024 - Last Updated January 7, 2025
A Q&A with Gina Montague from Infinite Campus, the winner of the Best Service & Support Culture award at the 2024 HDI Global Service and Support Awards.
Date Published September 25, 2024 - Last Updated January 7, 2025
Get ready to debunk ITSM myths and gain valuable insights at HDI's Service Management World! Join a panel of industry experts for an interactive session on myth-busting and learn practical tips to improve your ITSM practices. Register now and save $400 with the code ERICASOCIAL.
Date Published September 16, 2024 - Last Updated January 7, 2025
Learn how to standardize processes, improve communication, and implement a simple post-incident review to enhance service quality and user satisfaction.
Date Published September 16, 2024 - Last Updated January 7, 2025
Is walk-up IT support a relic of the past in the age of hybrid work? Discover how companies are adapting traditional in-person support to meet the evolving needs of remote and hybrid employees. Learn about the benefits, challenges, and future trends of walk-up support in the modern workplace.
Date Published September 16, 2024 - Last Updated January 7, 2025