HDI hosts and organizes two of the technical support and service management industry’s largest and most prestigious conferences.


SupportWorld Live

April 27 - May 2, 2024 | Denver, CO

Our flagship event unites attendees for a valuable and unforgettable experience. Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes.


Service Management World

November 17-21, 2024 | Orlando, FL

Service Management World is the definitive event for service management professionals seeking access to the knowledge, trends, frameworks, solutions, and connections driving the industry forward. Network with industry peers, get your most pressing questions answered from proven experts and innovative solution providers, and stay on the forefront of where the service management industry is headed.