HDI hosts and organizes two of the technical support and service management industry’s largest and most prestigious conferences.

Service Management World: A Digital Experience

July 21-22, 2021

Designed to meet the unique needs of service management leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Join hundreds of your peers this November on an advanced and sophisticated digital event platform to meet, learn, and engage with service management leaders from around the world.

SupportWorld Live

November 6-11, 2021 | Orlando, FL

Our flagship event unites more than 2,500 attendees for a valuable and unforgettable experience. Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes.