HDI hosts and organizes two of the technical support and service management industry’s largest and most prestigious conferences.

Service Management World

November 15-19, 2020 | Omni Orlando Resort at Champions Gate | Orlando, FL

Service Management World is a groundbreaking event experience specifically designed to meet the unique needs of service management leaders. A who’s who of the most effective practitioners, sharpest minds, and most innovative solution providers gather each year, along with a critical mass of dedicated, passionate professionals—just like you—looking to remain at the forefront of our ever-evolving industry.



SupportWorld Live

Date TBD | MGM Grand | Las Vegas, NV

Important announcement about SupportWorld Live! Due to ongoing coronavirus concerns, and in accordance with CDC guidance, SupportWorld Live will be rescheduled. Please see the latest updates here.

Formerly the HDI Conference & Expo—same great event, backed by the most respected knowledge resource in technical support and service management! See why SupportWorld has amassed such a loyal and dedicated following and register for this exciting new event.