In this webinar, Joe Ardizzone will present on the ins and outs of—and particularly the best practices associated with—alerts and monitoring. Both practices are typically associated with critical events and major incidents, but what are the possible applications of alerts and monitoring practices in day-to-day operations? How can your function use alerts and monitoring to help support become more proactive? In addition to exploring these questions, you'll also learn more about:
- What happens when an application shows an alert
- The steps you should take when you receive an alert
- How your function (data center/NOC) can work closely with support to resolve issues before you start receiving calls
Proactive monitoring and alerting can improve support and the customer experience—join us and learn how!