Tech Is Money: Demystifying the RFP Process

with Roy Atkinson
Tuesday, Apr 19, 2016

The time has come for your organization to replace a key piece of technology. Senior management is on board, and money is available. Your frontline staff is thrilled that their tools will be updated. Now what?

Good technology and services cost good money, and tight budgets require planning and justification for expenditures. This webinar will explore:

  • What are RFPs, and why might you use one?
    • Do you need an RFP?
    • What needs to be in it?
  • How do you make the business case for a new tool?
    • To SaaS or not to SaaS?
  • How do you do a risk assessment? Determine ROI?

Join us as we explore this topic and suggest some solutions to help you get the right tool with just the right amount of effort.

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About Our Speaker(s)
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. In addition to many other lists in 2020, he was named one of “The Top 50 Customer Service Experts of the Decade (2010-2020)” by Nextiva, one of the “Top 150 Global Customer Experience Thought Leaders and Influencers of 2020” by SurveySensum, and one of the “Top Ten CX Contact Center Influencers You Need to Follow” by Shelf. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. He delights in bringing his years of experience to the community. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson