Tech Is Money: Demystifying the RFP Process

Tech Is Money: Demystifying the RFP Process

with Roy Atkinson
Tuesday, Apr 19, 2016

The time has come for your organization to replace a key piece of technology. Senior management is on board, and money is available. Your frontline staff is thrilled that their tools will be updated. Now what?

Good technology and services cost good money, and tight budgets require planning and justification for expenditures. This webinar will explore:

  • What are RFPs, and why might you use one?
    • Do you need an RFP?
    • What needs to be in it?
  • How do you make the business case for a new tool?
    • To SaaS or not to SaaS?
  • How do you do a risk assessment? Determine ROI?

Join us as we explore this topic and suggest some solutions to help you get the right tool with just the right amount of effort.


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About Our Speaker(s)

Roy Atkinson
CEO

Roy Atkinson is one of the most recognized thought leaders in IT, service management, and customer experience. He is a prolific writer, speaker, webinar presenter, and podcaster as well as an industry analyst. His expertise has been featured by The Economist, BizTech Magazine, Social Media Today, Computerworld, Oracle Customer Experience, SAP Business Innovation, and others. He was described on CIO Insight as a "model for the future digital leader" and by Nextiva as one of the "Top 50 Customer Service Experts of the Decade 2010-2020." He was HDI's 2019 Lifetime Achievement Award honoree. Roy formerly served as Group Principal Analyst for HDI and ICMI. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson.