How Make-A-Wish America Delivers Seamless Remote Support in a Connected World
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How Make-A-Wish America Delivers Seamless Remote Support in a Connected World

with Peter Zeinoun , Renee Dodson
Tuesday, Dec 13, 2016

Register now!

Make-A-Wish® grants the wishes of children with life-threatening medical conditions to enrich them with hope, strength and joy. In this webinar, Renee Dodson, a technical support specialist from Make-A-Wish America, and Peter Zeinoun from LogMeIn Rescue will present key trends impacting internal IT today and discuss real-world best practices for addressing top challenges through remote support, including:

  • How remote support helps enable Make-A-Wish to fulfill its mission
  • Key trends of the mobile workforce
  • How to create seamless support experiences across channels and devices
  • Empowering tech support to deliver fast, efficient, and frictionless service

Register now!

* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!

About Our Speaker(s)

Peter Zeinoun
Peter Zeinoun
Director of Products, Rescue

Peter Zeinoun is the director of products for LogMeIn Rescue, part of LogMeIn’s Connected Products and Customers business unit. He's responsible for shaping the vision, product strategy, messaging, and overall direction of the Rescue brand, which focuses on providing technicians with an elegant, reliable, cloud-based application for delivering world-class customer service and remote support. Prior to LogMeIn, Peter managed and designed various enterprise level e-discovery products for Recommind, Inc. Peter received his MBA from Boston College and his MS in information systems management from Carnegie Mellon University. In his free time, Peter enjoys playing golf, traveling, and chasing his toddler daughter around the house!

Renee Dodson
Renee Dodson
Technical Support Specialist
Renee Dodson is currently a relationship manager in the Centralized Technology Services department at Make-A-Wish America, where she's responsible for guiding chapters through the migration and implementation of the CTS program. Renee joined Make-A-Wish in 2013, first as a coordinator in corporate alliances and later as a coordinator for national sponsor in-kind programs, before transitioning to CTS. She has more than ten years of experience in process development/implementation and improvement, budgeting, bookkeeping, and office management.

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