Five Ways to Quickly Boost Staff Engagement

with Roy Atkinson , Jeff Toister

Wednesday, Oct 03, 2018

We all want an engaged support organization, yet success has eluded us. According to a 2017 Gallup report, employee engagement is stuck in a rut. This interactive webinar will show you five practical ways you can quickly boost staff engagement, starting today.

Customer service expert and author Jeff Toister will share how to engage staff without spending a fortune or launching a huge project.

In this webinar, you'll learn:

How often you should survey your employees
A simple motivation secret that's often overlooked
No-cost engagement strategies you can implement right away

View the Webcast Recording

About Our Speaker(s)

Roy Atkinson

Group Principal Analyst

Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson

Jeff Toister

President

Jeff Toister is President of Toister Performance Solutions, Inc. Jeff Toister is a regular speaker at HDI events. He has authored three books, including the bestselling The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. More than 140,000 people on six continents have taken his video-based training courses on LinkedIn Learning (a.k.a. Lynda.com). Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus. He was also named one of the Top 25 customer experience Influencers by Panviva. Feedspot has named his Inside Customer Service blog one of the Top 50 customer service blogs on the planet. Jeff holds a Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development.