The Future of the IT Support Center

Technology is changing at a faster pace than ever and will continue to accelerate. Support centers (help desks or service desks) not only need to keep up with the technologies of their customers or users but also the technology within the support center itself. The customers and end users seeking support will be increasingly mobile, more likely to be using their own devices and applications, and more tech-savvy than in the past. Support centers will be handling fewer easy, "one and done" contacts, and will need increasingly sophisticated knowledge and tools to maintain their organization's workforce. In this webinar, learn how new technologies both impact and enable the service and support center.