3 Ways to Improve Employee Experience by Expanding Service Management
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3 Ways to Improve Employee Experience by Expanding Service Management

3 Ways to Improve Employee Experience by Expanding Service Management

with Matt Stone , Roy Atkinson
Tuesday, Aug 28, 2018

Register now!

More organizations than ever before are now recognizing the importance of the employee experience. Productivity, talent acquisition and retention, and customer satisfaction are all related to the employee experience, so it makes very good business sense to improve it as much as possible.

In this webinar, Matt Stone, Senior Director, Services and Operations at Samanage and HDI’s Senior Writer/Analyst, Roy Atkinson will examine how concentrating on three aspects of employee experience can accelerate business performance.

What You'll Learn

  • Understanding how the employee experience is related to business success
  • Measuring the right things
  • Providing a single platform for service management across the organization

Who Should Attend

  • Service management professionals inside and outside IT
  • Managers and process owners who want to learn more about service management trends

Register now!




* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!

About Our Speaker(s)

MattS4908
Matt Stone
Senior Director, Services and Operations
Matt is an accomplished Customer Experience Leader with focus on Employee and Customer Support, Operations, Trust and Business Applications Management. He leads a Samanage team that supports over two million daily users (and counting). He enjoys mentoring rising talent and developing exceptional teams.
Roy Atkinson
Roy Atkinson
CEO

Roy Atkinson is one of the most recognized thought leaders in IT, service management, and customer experience. He is a prolific writer, speaker, webinar presenter, and podcaster as well as an industry analyst. His expertise has been featured by The Economist, BizTech Magazine, Social Media Today, Computerworld, Oracle Customer Experience, SAP Business Innovation, and others. He was described on CIO Insight as a "model for the future digital leader" and by Nextiva as one of the "Top 50 Customer Service Experts of the Decade 2010-2020." He was HDI's 2019 Lifetime Achievement Award honoree. Roy formerly served as Group Principal Analyst for HDI and ICMI. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson.

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