Informa Business Associate
Josh Streets is a technology strategist, AI advisor, and industry veteran with over two decades of experience helping enterprises modernize IT operations, customer experience, and workforce capabilities. As the Founder of QX Now, Josh leads efforts focused on preparing organizations for the next era of IT & CX, where AI, automation, and human-centered design converge.
Josh has advised global enterprises and fast-growing organizations across healthcare, finance, retail, and technology on topics including AI readiness, IT service transformation, knowledge management for generative AI, contact center modernization, and ethical AI adoption. His work bridges strategy and execution, helping IT and operations leaders translate emerging technologies into practical, scalable outcomes.
A sought-after speaker and advisor, Josh is known for delivering clear, actionable insights that cut through hype and equip teams with frameworks they can immediately apply. His conference sessions and training programs are designed for CIOs, IT leaders, and CX practitioners navigating rapid change - balancing innovation, security, cost efficiency, and human impact.
Josh is the creator of the Quantum Experiences (QX) term & framework, which aligns IT strategy, employee experience, customer experience, and AI governance to drive measurable business value. His upcoming book, Quantum Experiences: Preparing an AI Future Now, expands on this approach for enterprise leaders preparing for the next decade of transformation.