5 Reasons Why Remote Support and Access Management Are Critical

5 Reasons Why Remote Support and Access Management Are Critical

with Roy Atkinson , Josh Streets , Bryan Hood
Tuesday, Feb 11, 2020

The modern organization needs to provide a reliable, secure way for customers, vendors, and remote employees to both access the resources they need to do their work, and to receive support where they are, when they need it. HDI’s annual research shows that Remote Control is the number 3 “must-have” for the support center. The research also shows that 39% of support tickets come from external customers and end-users.

In this webinar, you will learn why it is important to:

  • Provide a mobile workforce with access and support
  • Grant external third parties such as vendors and auditors access to the specific resources they need—and only those resources
  • Provide full support to end users on multiple types of devices
  • Ensure the security of your organization’s data
  • Minimize risk from unnecessary privileged accounts

Who should attend?

  • Administrators and information security staff
  • Service desk/support center directors, managers, supervisors, and team leads

This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!

Sponsored By


About Our Speaker(s)

Roy Atkinson
Group Principal Analyst

HDI's 2019 Lifetime Achievement Award honoree Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as Group Principal Analyst, he acts as HDI's in-house subject matter expert, bringing his years of experience to the community. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @RoyAtkinson.

Josh Streets
CEO & Founder of Scoreboard Group
Josh Streets lives life with one purpose, “To bring out the best in people and their businesses.” He is a trusted advisor to executives and organizations around the country regarding contact center, operations, technology and leadership performance. Josh is an entrepreneur, consultant and mentor whose firm works with clients on a range of projects focused on contact centers, operations, technology, customer experience and leadership. Josh learned the importance of high performing leadership and honed his business skills early by serving in Fortune 500 senior leadership roles over the course of nearly two decades before creating Scoreboard Group Consulting. Since 2015, they have worked with medium and major sized companies on strategic business performance projects. Along with finishing his upcoming book ‘Fix the Root, Get the Fruit’, Josh spends a great deal of time traveling with his family and also serves the needs of several non-profit organizations or causes.
Bryan Hood
Director of Solutions Engineering
As Director of Solutions Engineering at BeyondTrust, Bryan Hood works closely with both prospects and customers to evaluate their needs for securing access to users and business critical systems, while still enhancing IT productivity. He consistently speaks about benefits of securing remote access and privileged access for numerous trade shows and while visiting clients. Prior to joining BeyondTrust, Bryan worked as a Senior System Engineers and Messaging Architect for several large corporations and also worked as a contractor to the Department of Defense in these roles. With more than 20 years of experience, he helps drive efficiency, productivity, and security through assisting with installation and helping clients maximize on their BeyondTrust investment.