Delivering always-on IT: How to optimize operations, assets, and services

with David Flesh , Tim McElgunn , Stephen Paskel , Roy Atkinson
Tuesday, Jun 20, 2023


In an increasingly complex digital world, meeting and exceeding external and internal customers’ expectations requires consistent, proactive, and efficient IT service and support delivery aligned with business needs. Accelerating change, expanding competition and the requirements of a hybrid workforce all add complexity and increase pressure on your IT infrastructure and service and support teams.

On June 20, Join HDI, industry thought leaders Roy Atkinson, Stephen Paskel and Freshworks VP of Product Marketing David Flesh for an in-depth exploration of the challenges created by increasing IT and organizational complexity and the tactical and strategic steps required to meet those challenges.

You’ll gain practical, actionable insight into:

  • Addressing challenges associated with increasing IT complexity
  • The implications of changing customer expectations for tech support delivery people, process, and technology
  • Enabling IT teams to keep the business running with unified ITOM
  • Leveraging advanced IT operations tools to unlock collaboration across silos

Register Now!


About Our Speaker(s)

David Flesh
Vice President, Product Marketing
Principal Analyst
Tim McElgunn is Principal Analyst for HDI and ICMI, producing and managing content and events for our community of contact center and technical support professionals. A skilled analyst, strategic advisor, writer and editor, Tim has extensive experience researching, synthesizing, and explaining strategic, regulatory, technology, and service trends. Before joining the Informa team, Tim held senior editorial and analysis roles at Bloomberg Law, Stratecast Partners/Frost & Sullivan, and Gartner.
Roy Atkinson
Group Principal Analyst
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson

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