In an increasingly complex digital world, meeting and exceeding external and internal customers’ expectations requires consistent, proactive, and efficient IT service and support delivery aligned with business needs. Accelerating change, expanding competition and the requirements of a hybrid workforce all add complexity and increase pressure on your IT infrastructure and service and support teams.
On June 20, Join HDI, industry thought leaders Roy Atkinson, Stephen Paskel and Freshworks VP of Product Marketing David Flesh for an in-depth exploration of the challenges created by increasing IT and organizational complexity and the tactical and strategic steps required to meet those challenges.
You’ll gain practical, actionable insight into:
- Addressing challenges associated with increasing IT complexity
- The implications of changing customer expectations for tech support delivery people, process, and technology
- Enabling IT teams to keep the business running with unified ITOM
- Leveraging advanced IT operations tools to unlock collaboration across silos