In order to discover more about the need for multilingual support, how it’s currently being provided, and whether or not it will be expanding, HDI and Lionbridge conducted research during the first half of 2017. The data presented in this report were collected via an online survey conducted in March and April 2017. This report is based on 381 completed responses, and at least one survey was completed and submitted from each of twenty-three countries and across thirty industries.

Download the report to find out:

  • Is multilingual support a priority?
  • Are there positive effects on metrics when multilingual support is offered?
  • Are organizations that rate themselves as mature also better business partners?
  • How is support being provided, for which products/services, and at what levels?
  • What is the level of challenge in providing multilingual support?
  • What are future plans?



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