While service catalogs are intended to aid end users needing a service, the number of catalogs in multiple locations, in any given organization—a concept known as catalog sprawl—could be hindering business productivity instead. In November 2015, HDI conducted an online survey to learn about how big of an issue catalog sprawl has become. In this report, HDI shares the results from this survey, completed by 766 technical support professionals, to uncover the magnitude of catalog sprawl and its impact. The findings also reveal the current practices, plans, benefits, and challenges associated with consolidating catalogs in a shared location.
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Service Catalog Sprawl