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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

The Future of Customer Care is Voice Activated
February 8, 2021

While voice-enabled customer care still has some technological hurdles to surmount, it...

Introducing HDI’s Featured Contributors for 2021
February 5, 2021

These 9 individuals have been selected to provide advice and perspective on the...

7 Steps Leaders Take to Ensure Your Team Can Deliver an Excellent Customer Experience
February 3, 2021

In this second part of a series on the future of delivering an excellent customer...

Prepare and Energize Your Team to Deliver Exceptional Service in Uncertain Times
February 2, 2021

In the first of this two-part series on how to deliver good service in the coming...

Make Your Budget a Discussion
February 1, 2021

Budgets are tight in the post-COVID-19 era. It will be more important than ever to...