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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

What’s in Participation? Advice for Service and Support Leaders
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We need great leadership to make any organization not only float but also be...

Simple Tips to Manage End-User Feedback
July 15, 2020

If you want to measure success in providing high-quality service and support, you need...

Methods of Change Management: Making It Work in Your Organization
July 14, 2020

Whatever we do in regard to change management, it must be adaptive enough for all...

Denial of Service Management: Risk, Response, and the 3 Cs
July 9, 2020

ITSM departments need to put processes in place to mitigate the risk of real and...

Virtual Call Centers Bring the Service Desk Home
July 8, 2020

Learn how home-based work can contribute to a long-term business continuity strategy...