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The Latest from SupportWorld
An imagined take at what a nation of the service desk industry would look like and what rules would make up its constitution.
Tag(s): supportworld, support models, technology
May 2, 2023
In this Q&A, HDI Strategic Advisory Board member Marni Casanova offers advice on turning challenges into opportunities.
Tag(s): supportworld, best practice, change management
May 1, 2023
Too often, IT orgs mislabel other metrics and offerings as SLAs. Here is why that can muddy the waters.
Tag(s): supportworld, support models, service level agreement
April 26, 2023
It’s about restoring the trust that has been broken. Terry White of Omdia discusses how to unpack this important concept.
Tag(s): supportworld, support models, technology
April 25, 2023
In this Q&A, Roy Atkinson shares his perspectives on how success in the IT-industry still depends on our connections with others, despite tech advances.
Tag(s): supportworld, support models, technology
April 25, 2023
The only way to ensure IT service is to track the data. The only way to ensure you have the data is to encourage your team to take the time to document their actions.
Tag(s): supportworld, support models, technology
April 19, 2023
We ask HDI thought leaders and featured contributors their thoughts on how to uncover the best candidates.
Tag(s): supportworld, human resources, workforce enablement
April 18, 2023
Creating a positive environment for employees is now a must-have item, even for businesses that focus on experience management.
Tag(s): supportworld, employee satisfaction, employee engagement
April 17, 2023
Planning can make all the difference to set up your new hires for success. Here are some ideas to consider.
Tag(s): supportworld, training, employee engagement
April 12, 2023
We crave stability, but need to continuously improve to succeed in a dynamic environment. Here are tips for how to do it.
Tag(s): supportworld, support models, change management
April 12, 2023