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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

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All paths should lead to the same destination - the service that the customer wants...

Service Desk Software for the Dark Side
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Subjugating the galaxy requires coordination that the Empire doesn’t seem to...

Here are Some Ideas for Driving Change Management in a WFH Environment
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In times of change, communication is important to keep everyone pulling toward a...

Is Batman’s Butler a Model of IT Service and Support?
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Here’s a fun dive into the role that Alfred plays in providing one-of-a-kind tech...