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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

Why IT Asset Management is Important to the Bottom Line
February 9, 2022

With so many pieces of hardware and software licenses in use, it’s important to have a...

What Comes Next After Another AWS Disruption
February 9, 2022

A December outage that affected mission-critical applications raises questions about...

Is it the Right Time to Right-Source?
February 8, 2022

A discussion of when’s a good time to look for outside IT help and when is a good time...

How Service Management Can Make a Difference in EX
February 1, 2022

In part 2 of this series on EX, we look at how the principles of ITIL 4 can help make...

Why Employee Experience Matters Now More Than Ever
February 1, 2022

In part 1 of this two-part series on EX, we discuss how the pandemic has created a...