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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

How to Mitigate the Risk of Ransomware Attacks
October 19, 2021

Dealing with a ransomware attack when it’s happening is extremely difficult. It’s...

Laying Out a Road Map to Close the Cloud Skills Gap
October 14, 2021

Even with the best intentions to transform, organizations that lack in-house cloud...

Recruitment and Retention in the Age of Remote IT Support Teams
October 13, 2021

The competition for strong candidates for IT workers has never been stronger, and that...

How and Why to Adopt Role-Based Provisioning
October 13, 2021

In this second part of a series on how to coordinate service management within an...

How and Why to Adopt Role-Based Provisioning
October 13, 2021

In this second part of a series on how to coordinate service management within an...