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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

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COVID-19 has given rise to a slew of new trends in onboarding, offboarding, remote...

Top 6 Ways to Help IT-Business Alignment in Your Organization
June 23, 2021

IT-business alignment essentially refers to internal organizational coordination in...

10 More Metrics That Matter for IT Service and Support
June 22, 2021

Jeff Rumburg of MetricNet has delivered many great columns that examine some of the...

Avoid Robotic IT Service and Meet the Underlying Needs of Your Customers
June 16, 2021

Bad service calls become the stuff of internet legend, and they should be avoided at...