In the current economic climate, organizations often face a surplus of applicants for job openings. In short supply, however, are qualified applicants: those who possess the right combination of in-demand skills, credentials, and experience.

The IT service and technical support industry is having an especially difficult time finding skilled talent, according to new research by HDI, the leading professional association and certification body for technical service and support professionals, and Robert Half Technology, a leading provider of IT professionals on a project and full-time basis.

Rapidly changing technologies and the need for IT services that can support escalating business demands are putting extreme pressure on IT service leaders to fill roles with skilled candidates—and fast. Their inability to do so is having a negative impact on business. As an example, 63 percent of technology executives recently surveyed by Robert Half Technology said that understaffing in the IT department affects the company’s ability to implement innovative or emerging technologies.

These hiring challenges, and their effects, have led to a "war for talent."


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