What do you think of when you hear “gamification”? In last week's #HDIchat, we wanted to know more about how people are using gamification and what their successes have been. Is it being used for training? Is there a leaderboard in the support center? Is competition a good thing? We heard that setting goals first is important, and that gamification is not the “fix-all” for support or training. And we have pictures to prove we were there!
Read the recap to hear what participants had to say, and then keep the conversation going on HDIConnect!
Join us again this Friday, August 26, for our next #HDIchat (topic: customer experience and the service desk)!
Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. Roy is a member of the HDI International Certification Standards Committee and a former facilitator of the HDI Desktop Support Advisory Board, as well as cohost of the very popular #custserv (customer service) chat on Twitter. Roy's a certified HDI Support Center Manager, and he studied advanced management strategy at Tulane University’s Freeman Graduate School of Business. Find him on Twitter @HDI_Analyst.