by Roy Atkinson
Date Published August 2, 2016 - Last Updated December 15, 2016

Service and support is a challenging environment to work in, especially with tight budgets and the ever-increasing demand for information security. In last week's #HDIchat, we discussed your peers' current challenges, including security, morale, hiring, passwords, turnover, budgets, and more. Bonus: A book to add to your summer reading list!

Read the recap, and then keep the conversation going on HDIConnect!

Join us again this Friday, August 5, for our next #HDIchat (topic: cloud adoption)!  

Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. Roy is a member of the HDI International Certification Standards Committee and a former facilitator of the HDI Desktop Support Advisory Board, as well as cohost of the very popular #custserv (customer service) chat on Twitter. Roy's a certified HDI Support Center Manager, and he studied advanced management strategy at Tulane University’s Freeman Graduate School of Business. Find him on Twitter @HDI_Analyst.

Tag(s): hdichat, supportworld, community


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