Date Published February 6, 2017 - Last Updated 5 Years, 293 Days, 2 Hours, 44 Minutes ago
Strategic planning requires focus. For some in our chat this week, that means getting away from the office, blocking time on their calendar, or maybe putting on red headphones. Do you do your best thinking and planning early in the morning or late at night—and can Alexa help you remember what you were thinking? In addition to where and when, what about who should be involved in strategic planning? Read through the transcript to find out what works and what doesn’t, and why. Maybe there will be hot dogs afterwards.
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Roy Atkinson is HDI's senior writer/analyst, acting as in-house subject matter expert and chief writer for SupportWorld articles and white papers. In addition to being a member of the HDI International Certification Standards Committee and the HDI Desktop Support Advisory Board, Roy is a popular speaker at HDI conferences and is well known to HDI local chapter audiences. His background is in both service desk and desktop support as well as small-business consulting. Roy is highly rated on social media, especially on the topics of IT service management and customer service. He is a cohost of the very popular #custserv (customer service) chat on Twitter, which celebrated its fifth anniversary on December 9, 2014. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business, and he is a certified HDI Support Center Manager. Follow him on Twitter @HDI_Analyst and @RoyAtkinson.
Tag(s): hdichat, service management, supportworld, technical support as a business