Pick the Top 25 Thought Leaders in Technical Support and Service Management for 2018


by Amy Eisenberg
November 30, 2018

When I look at the world of service and support, I see a community-minded industry. I see people sharing ideas and guidance on best practices for managing people, process, and technology. I see people committed to helping each other be the best they can be.

For several years, we’ve been celebrating that spirit by recognizing the Top 25 Industry Influencers in Technical Support and Service Management. It’s time to do that once again. But we need your help.

We want to hear from you, the members of the tech support and service management community. Tell us who you turn to for guidance. Who has influenced you the most and helped you advance your career? Help us identify those people who are shaping the future of technical support.

We’ll use your suggestions to put together this year’s list of HDI’s Top 25 Thought Leaders in Technical Support and Service Management.

Take the survey!

Maybe it was a blog series you read that made you think about things differently. Maybe it was a presentation at HDI Conference & Expo or at Service Management World that made you think about something a little differently, gave you someplace to start from, or gave you the guidance you needed to continue improving in your work. Maybe it was someone you met at an HDI Local Chapter meeting who helped you understand the direction you needed to move forward. Whoever it was, we know that someone had an impact on your thinking about your work and your profession this year.

Our very short survey will be open through December 31, 2018, to ask you who should be included on our list. We very much appreciate your time and input in helping us identify the people who are shaping the future of technical support and service management.

Help us identify the people who are shaping the future of technical support and service management.
Tweet: Help us identify the people who are shaping the future of technical support and service management. @ThinkHDI #techsupport #ITSM

Amy Eisenberg is the content specialist for HDI where she works with industry experts and practitioners to create content for technical support and service management professionals. She has worked in B2B media and scholarly publishing for more than 20 years, developing content for print and digital magazines, print and email newsletters, websites, conferences, and technical seminars. Follow Amy on Twitter @eisenbergamy, and connect with her on LinkedIn.


Tag(s): supportworld, technical support, workforce enablement, service management, support center, customer experience, desktop support, technology, metrics and measurements

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