by Team HDI
Date Published September 16, 2019 - Last Updated December 17, 2019

Each year, HDI honors the very best in the technical support and service management profession, recognizing the individuals, teams, and organizations that have achieved and maintain the highest standards of quality and customer satisfaction.

Our fall awards, celebrated at Service Management World, showcase teams and organizations that have excelled at service management. This year, we’ll be honoring those who’ve adopted service improvement, knowledge management, and change management initiatives that demonstrate enhancements that benefit both the organization and the business as a whole.

The winners will be announced at Service Management World in November.
Tweet: The winners will be announced at Service Management World in November. @ThinkHDI #service management #servicedesk #SMWorld2019 #HDIAwards

The nomination period ran from March 29 through August 4. Completed nominations were then turned over to industry expert judges for review, and scores were tallied the first week in September. We’re pleased to announce the finalists for this year’s Service Management Awards:

Change Management

  • Information Services Team, Housing 21
  • ITSM Support Team, Acuity

Knowledge Management

  • Chick-fil-A HELP
  • Office of Information Technology, University of Minnesota
  • SMS Customer Support, First American

Service Improvement

  • Mercy Technology Services
  • Allstate Technology Support Center
  • Montefiore IT

The field was competitive, and all the nominees should all be proud of the effort they put into their initiatives. We hope to see many of them back in the Service Management Awards competition next year!

The finalists will now move on to the interview round, and the winners will be announced at Service Management World in November.

If you missed a chance to compete in the Service Management Awards this year, don’t despair. You have another chance to celebrate individual and team excellence. We are now accepting applications for the Service and Support Awards.
Enter by October 31!

HDI is the first professional association created for the service and support industry. Since its founding in 1989, HDI has remained the source for professional development by offering resources to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, and certifying and training thousands of professionals each year. At 150,000 people strong, HDI is a community built by industry peers and leaders that gives its members the resources, knowledge, and drive to be great at what they do.

Tag(s): supportworld, service management, workforce enablement, support center, metrics and measurements, desktop support, customer experience, technology


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