Date Published February 4, 2026 - Last Updated February 4, 2026
Here they are! Say hello to the 2026 HDI Global Service and Support Awards finalists. Each year, these awards spotlight the teams, leaders, and innovators who are raising the bar for service and support. From customer-first transformations to operational excellence and people-powered cultures, this year's finalists represent what's possible when strategy, empathy, and execution come together. Being named a finalist is no small feat, and we're proud to celebrate the incredible work happening across our community.
And the excitement doesn't stop here! We'll announce the winners live on stage at HDI Service & Support World, happening May 3-7 in Las Vegas. Join us to cheer on the finalists, connect with peers, and be part of the moments that make this community so special. Ready to be there when the winners are revealed? Use code CONNECT20 to save 20% on any conference pass. We hope to see you there and celebrate together!
Without further ado, join us in congratulating this outstanding group of finalists:
Best Service and Support Analyst
• Cheryl Buzicky, Infinite Campus
• Tim Skinner, Vertex
• Sam Soheylee, Vertex
• Sarah Wishert-Pfel, Paychex
Best Service and Support Technician
• Joshua Bohnard, State of Michigan
• Matthew Jensen, Velera
• Nathan Lantaigne-Goetsch, Great River Energy
• Seth Schukraft, Paychex
Best Officer of the Year
• Chris Eder, Ohio Local Chapter
• Omar Graves, Washington DC/Capital Area Local Chapter
• Vicki Rogers, Atlanta Local Chapter
• Jim Ryave, Central Florida Local Chapter
• Jamie Stannard, Atlanta Local Chapter
Best Service and Support Manager
• Chris Baumgardner, Estes Express Lines
• Tiy Harden, Unisys
• Wendy Parker, Velera
• Janice Smith, Farm Credit Mid-America
• Moe Suliman, Wajax Limited
Best Use of AI
• Allstate
• SupportLogic
• WBM Technologies LP
Best Service Improvement Initiative
• Rezolve.ai
• TPx
• Velera
• Vertex Inc
• Wajax Limited
Best Change Initiative
• Maximus
• Rezolve.ai
• Technology Group Solutions, LLC
• WBM Technologies LP
Best Service and Support Culture
• BlueCross BlueShield of SC
• First American
• Marriott International
• Simpson Strong-Tie
• TPx
Best Customer Experience
• TPx
• Unisys
• Vectra AI
Best Service and Support Organization
• Allstate Technology Support
• Property Meld
• TPx
• Velera
• Wajax Limited