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Service management principles and practices have been broadening to encompass far more than IT services over the past few years. HDI research shows that more than half of...
Tag(s): supportworld, incident management, webinars
Date Published - Last Updated 2 Years, 70 Days, 5 Hours, 1 Minute ago
We all want an engaged support organization, yet success has eluded us. According to a 2017 Gallup report, employee engagement is stuck in a rut. This interactive webinar will show you five practical ways you can quickly boost staff engagement, starting today.
Customer...
Tag(s): supportworld, incident management, webinars
Date Published - Last Updated 2 Years, 70 Days, 4 Hours, 44 Minutes ago
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Because more of our world depends on technology, complexity, criticality, and risk are all increasing, and so is the cost of...
Tag(s): supportworld, incident management, webinars
Date Published - Last Updated 5 Years, 272 Days, 5 Hours, 1 Minute ago
Support centers track Time to Respond, Time to Answer, Handle Time, Time to Restore Service and other time-based metrics to make sure that end users are not needlessly tied up getting support, and that support analysts and technicians are providing assistance a rapidly as possible.
Tag(s): supportworld, incident management, webinars
Date Published - Last Updated 2 Years, 70 Days, 4 Hours, 48 Minutes ago
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Everyone knows changes are risky; change management is responsible for managing that change-related risk. In theory, it's simple; in the real world, it's a far cry harder. This webinar presents a...
Tag(s): supportworld, incident management, webinars
Date Published - Last Updated 5 Years, 309 Days, 6 Hours ago
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Both the scope and velocity...
Tag(s): supportworld, incident management, webinars
Date Published - Last Updated 5 Years, 309 Days, 8 Hours, 1 Minute ago
More organizations than ever before are now recognizing the importance of the employee experience. Productivity, talent acquisition and retention, and customer satisfaction are all related to the employee experience, so it makes very good business sense to improve it as much as...
Tag(s): supportworld, incident management, webinars
Date Published - Last Updated 2 Years, 70 Days, 4 Hours, 34 Minutes ago
Knowledge management is more critical than ever. Advanced technologies, such as virtual agents, chatbots, and AI, require that organizations have knowledge organized and accessible to the “smart machines.” One of the goals of knowledge management is to provide...
Tag(s): webinars, support models, supportworld, self-service, self-service tools, knowledge management
Date Published - Last Updated 2 Years, 70 Days, 5 Hours, 23 Minutes ago
Articles, headlines, blogs, and presentations about AI are everywhere, most being either apocalyptic (we’ll all lose our jobs) or utopian (we won’t have to work) about how AI will affect the near future. In this webinar, industry analysts Stephen Mann and Roy...
Tag(s): supportworld, webinars, automation, future of support
Date Published - Last Updated 2 Years, 70 Days, 5 Hours, 17 Minutes ago
We all know that remote support is a critical piece of the support ecosystem. Keeping tools simple and easy to use, both individually and as a whole suite, is a key component to staff and customer engagement and satisfaction.
Whether we're talking about internal...
Tag(s): remote support tools, webinars, virtual support tools, technology, supportworld
Date Published - Last Updated 2 Years, 70 Days, 5 Hours, 12 Minutes ago