Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
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Now that work from home is a rule, not an exception, how can we continue to deliver...
Spending time observing, empathizing, and experiencing customer problems is foundational.
Customer effort measures how easy it is for your customers to do business with you.
Stress in the workplace is prevalent, powerful, and only getting worse. Learning how...
A primer for how to assemble the team that will guide your business through disasters.