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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

ITSM from Afar
March 31, 2020

Now that work from home is a rule, not an exception, how can we continue to deliver...

How to Understand Customer Pain
March 30, 2020

Spending time observing, empathizing, and experiencing customer problems is foundational.

Metric of the Month: Customer Effort
March 26, 2020

Customer effort measures how easy it is for your customers to do business with you.

Hitting Pause: Dealing with Stress in the Workplace
March 25, 2020

Stress in the workplace is prevalent, powerful, and only getting worse. Learning how...

Build an Emergency Response Team for Your Business
March 24, 2020

A primer for how to assemble the team that will guide your business through disasters.