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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

Hitting Pause: Dealing with Stress in the Workplace
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Stress in the workplace is prevalent, powerful, and only getting worse. Learning how...

Build an Emergency Response Team for Your Business
March 24, 2020

A primer for how to assemble the team that will guide your business through disasters.

10 New Rules for IT in 2020
March 19, 2020

It’s time for us to raise the bar for customer experience in IT service and support....

Executive Challenge: Humans and Technology
March 18, 2020

Learn why a leadership and organizational perspective must be the focus to move the...

In Case of Emergency: 5 Tips to Enable Remote Work
March 17, 2020

Use these tips to prepare for a situation where your employees might have to work...