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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

How to Stay Engaged and Involved with the IT Service Management Community
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Staying active in the ITSM community can help you build a network of valuable...

Who Is Your Customer?
February 18, 2020

Know your customer, understand what they want, and make sure expectations are clear.

Procrastination: The Death of Time
February 14, 2020

Understand the source of your procrastination affliction and use these strategies to...

How to Assess Where Analysts Are on the Learning Curve
February 13, 2020

You can dramatically improve training by identifying where your analysts are on the...

Executive Challenge: Changes in Technology
February 11, 2020

Technology is moving forward in unforeseen directions at an amazing pace, leaving...