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The Latest from SupportWorld
Here are six things you can do to best position yourself to hit the ground running for this role, from HDI featured Contributor Pierre Bernard.
Tag(s): supportworld, support models, technology
February 14, 2023
Too often, IT departments attempt to simply keep the lights on when the business climate sours. Here is an argument for why that would be a mistake.
Tag(s): supportworld, business continuity planning, best practice
February 13, 2023
Too often, we feel that a performance review is just something that happens to us. HDI Featured Contributor Stephen Paskel has tips for taking ownership of the outcome.
Tag(s): supportworld, business intelligence, motivation
February 8, 2023
In a recent HDI webinar, three IT service and support thought leaders discuss changing expectations of the IT department.
Tag(s): supportworld, support models, technology
February 8, 2023
We’ve asked our thought leaders how to best safeguard their careers as AI goes mainstream. Here are some of their responses.
Tag(s): supportworld, support models, technology
February 7, 2023
We ask thought leaders in the IT service and support industries for their advice, as jobs are redefined and eliminated.
Tag(s): supportworld, technology, training
February 1, 2023
From a recent HDI webinar, we share a discussion of what IT departments need to do as their mission expands to include all facets of an organization’s success.
Tag(s): supportworld, support models, business alignment
January 31, 2023
As we prep for SWL 2023, we take a look back at what some IT service and support thought leaders wrote about attending SWL 2022.
Tag(s): supportworld, support models, technology
January 30, 2023
We look back at last year’s conference to look forward to this year’s, being held April 30 - May 5th at the MGM Grand in Las Vegas.
Tag(s): supportworld, community, best practice
January 26, 2023
Adopting network automation requires the network design and operations teams to undergo a significant cultural shift. What must change and why?
Tag(s): supportworld, support models, technology
January 24, 2023