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SupportWorld

Get the latest technical support and service management insights online, in-person, and in your inbox.

Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

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Improving Major Incident Management: Insights from Caitlin Price
Caitlin Price, an HDI Top 25 Thought Leader, provides insights on optimizing major incident management through effective communication and an interactive session at the upcoming Service Management World conference.
Tag(s): supportworld, support models, best practice
Date Published August 8, 2024 - Last Updated August 8, 2024
 
Navigating Change Through Self-Management: A Leader's Guide to Success
Learn how self-management, a key element of Emotional Intelligence, helps leaders remain agile, make informed decisions, build trust, and drive continuous growth.
Tag(s): supportworld, support models, best practice
Date Published August 8, 2024 - Last Updated August 8, 2024
 
The Importance of IT Service Management
The Importance of IT Service Management
Tag(s): supportworld, support models, best practice
Date Published July 31, 2024 - Last Updated August 8, 2024
 
Recent Trends in IT Service Management (ITSM)
Recent Trends in IT Service Management (ITSM)
Tag(s): supportworld, support models, best practice
Date Published July 31, 2024 - Last Updated August 8, 2024
 
18 Tips for New IT Support Professionals
18 Tips for New IT Support Professionals
Tag(s): supportworld, support models, best practice
Date Published July 24, 2024 - Last Updated August 8, 2024
 
The Only Metric That Matters: How to Optimize Service Desk ROI
The Only Metric That Matters: How to Optimize Service Desk ROI
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published July 24, 2024 - Last Updated July 25, 2024
 
The Only Metric That Matters: How to Optimize Service Desk ROI
The Only Metric That Matters: How to Optimize Service Desk ROI
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published July 24, 2024 - Last Updated August 8, 2024
 
Transforming IT Communication: Expert Insights from Roy Atkinson
Transforming IT Communication: Expert Insights from Roy Atkinson
Tag(s): supportworld, support models, best practice
Date Published July 17, 2024 - Last Updated August 8, 2024
 
Assuming Responsibility for a Struggling Service Desk
Assuming Responsibility for a Struggling Service Desk
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published July 17, 2024 - Last Updated August 8, 2024
 
Harnessing AI for Incident Management in ITSM
Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published July 11, 2024 - Last Updated August 8, 2024
Previous1234...135Next