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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

To Safeguard Today’s Networks, Security Must be Everywhere
September 13, 2021

The days of only having to defend a centralized computer system from attack are long...

Simplify Training to Increase the Chance of Success
September 9, 2021

There is a temptation to stuff too much information into slide presentations and other...

How to Implement Agile Concepts in a Waterfall World
September 7, 2021

It may be difficult to get your organization to throw out waterfall practices and...

Eight Steps to Prevent Data Leakage
September 6, 2021

There is more sensitive data being generated than ever before, and that data is being...

Green IT: Are We There Yet?
September 6, 2021

IT teams have long been trying to economize energy consumption in data centers, but...