How to harness the strategic potential of your service desk
June 16, 2025

Unlock your service desk’s full potential. Learn how to transform it from a reactive...

5 Moments That Rewired My Thinking at SupportWorld Live 2025
June 10, 2025

This is not another "Top 5 Sessions" type of list – these are the five moments that...

Row, Row, Row Your Boat…
June 9, 2025

Great service desks run in sync. Learn how clear roles, real-time feedback, and...

Invest in Your Future: Save Big on HDI Training This Summer
June 4, 2025

This summer, take advantage of HDI’s hottest training deals yet — including 15% off...

How to improve your training and development program
June 3, 2025

A thoughtful training and development program is key to building a stronger, more...