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Configuration management is about...
Date Published - Last Updated July 21, 2016
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In research conducted by HDI and Robert Half Technology on the technical support center of the future, industry professionals said they...
Date Published - Last Updated September 20, 2016
A comprehensive list of Customer Experience information and tools.
Date Published - Last Updated March 27, 2025
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More and more organizations are using the shift-left approach to support, bringing more complex work down...
Date Published - Last Updated February 21, 2017
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In this webinar, HDI’s senior writer/analyst, Roy Atkinson, will showcase new data from the 2016 Desktop Support Practices & Salary Survey. This data, previously...
Date Published - Last Updated October 25, 2016
Does “desktop support” have a future? The HDI Desktop Support Advisory Board thinks it does, and this white paper is a road map that will help organizations navigate the changes ahead.
Date Published - Last Updated April 30, 2015
Desktop support is often called "the face of IT," and like any other business unit, desktop support needs to be as efficient and as effective as possible. Analyzing and improving the processes behind desktop support can help your organization optimize your results and increase customer...
Date Published - Last Updated December 9, 2015
Articles, headlines, blogs, and presentations about AI are everywhere, most being either apocalyptic (we’ll all lose our jobs) or utopian (we won’t have to work) about how AI will affect the near future. In this webinar, industry analysts Stephen Mann and Roy...
Date Published - Last Updated September 24, 2021
Personalized support for VIPs can be expensive, but the value tends to outweigh the costs.
Date Published - Last Updated May 11, 2016
More and more students are taking advantage of online college resources, often in the form of distance learning programs. In fact, a 2018 study by the Babson Survey Research Group found that distance program enrollments have increased for 14 consecutive years. The total...
Date Published - Last Updated September 24, 2021