Discover Michelle Major-Goldsmith’s insights on service management, mentorship, and the future of SIAM. Learn how resilience, leadership, and evolving trends are shaping ITSM.
Tag(s): supportworld, best practice
Date Published March 28, 2025 - Last Updated March 28, 2025
Networking, knowledge sharing, and career advancement: Explore the power of HDI Local Chapters. Four members reveal how this community has helped them grow professionally and personally. Find your chapter!
Tag(s): supportworld, best practice
Date Published February 13, 2025 - Last Updated February 13, 2025
From upgrading your self-service portal to investing in technology onboarding and peer collaboration, discover actionable goals to enhance your support infrastructure and meet evolving customer needs.
Tag(s): supportworld, best practice
Date Published January 21, 2025 - Last Updated January 22, 2025
Discover HDI's top 5 articles of 2024, featuring actionable insights on IT support trends, hybrid work, shift-left strategies, and more. Catch up now
Tag(s): supportworld, best practice
Date Published December 20, 2024 - Last Updated January 7, 2025
Ever felt overwhelmed by increasing IT demands? Learn how to effectively manage understaffing, build strong business cases, and leverage AI to improve efficiency. Discover tips on improving reporting metrics and maintaining a customer-centric approach.
Tag(s): supportworld, service desk, culture
Date Published December 3, 2024 - Last Updated January 7, 2025
Discover how Data Cloud technology is revolutionizing customer support operations. Learn how real-time intelligence and unified data management can address critical challenges, improve customer satisfaction, and drive business growth.
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published November 26, 2024 - Last Updated January 7, 2025
Struggling with Change Management? Discover 3 actionable tips to streamline your process, reduce risks, and improve IT service delivery. Learn how to simplify change types, establish a basic CAB, and track key metrics to drive success.
Tag(s): supportworld, best practice, change management
Date Published November 4, 2024 - Last Updated January 7, 2025
Nominations are open for HDI's 2025 Top Thought Leaders program, offering recognition, networking, and professional development for IT service management leaders.
Tag(s): supportworld, best practice, culture
Date Published October 30, 2024 - Last Updated January 7, 2025
Discover how one IT leader transformed a struggling service desk culture. Learn about the importance of prioritizing internal customers, setting a strong example, and fostering a culture of service excellence.
Tag(s): supportworld, service desk, culture
Date Published October 30, 2024 - Last Updated January 7, 2025
Share your expertise at SupportWorld Live! Submit a proposal to speak and inspire others, grow your network, and establish yourself as a thought leader in IT service and support.
Tag(s): supportworld, support models, best practice
Date Published October 16, 2024 - Last Updated January 7, 2025