Business units are hiring more technology workers than IT departments are hiring. How will this impact IT budgets, CIO influence, and the future of the IT department?
Tag(s): supportworld, best practice, business intelligence
April 14, 2022

 
Don’t just wait for the end-of-training questionnaire to get feedback from your IT service and support trainees. Here are some tips to get as much relevant feedback as possible.
Tag(s): best practice, supportworld, training
April 13, 2022

 
Performance is important, but it’s not enough. Here, an IT service veteran discusses the possibly missing ingredients for advancement.
Tag(s): best practice, business intelligence, supportworld
April 12, 2022

 
In this second part of a two-part series, an IT service and support thought leader talks about his life with autism.
Tag(s): best practice, business intelligence, supportworld
April 6, 2022

 
A leader in the IT service and support industry reveals that he identifies as autistic, and shares insights about what that means.
Tag(s): best practice, business intelligence, supportworld
April 5, 2022

 
Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future.
Tag(s): best practice, business intelligence, supportworld
April 5, 2022

 
Now that customer experience is the differentiator in the IT service business landscape, it’s time to make sure we are paying attention to the micro-moments of the customer journey.
Tag(s): best practice, business intelligence, supportworld
April 4, 2022

 
Here’s an overview of the most-important metrics for measuring success in this field. Take a look and see which to emphasize in your organization.
Tag(s): best practice, supportworld, continual service improvement
March 29, 2022

 
Leadership requires that you demonstrate strong listening skills and that you care about what is being said. Here are steps to help.
Tag(s): best practice, supportworld, continual service improvement
March 28, 2022

 
Poorly executed change processes can make executives gunshy. Here is how one change management agent restored trust in the process.
Tag(s): best practice, supportworld, continual service improvement
March 25, 2022