In this Q&A, HDI Strategic Advisory Board member Marni Casanova offers advice on turning challenges into opportunities.
Tag(s): supportworld, best practice, change management
May 1, 2023
Too often, IT orgs mislabel other metrics and offerings as SLAs. Here is why that can muddy the waters.
Tag(s): supportworld, support models, service level agreement
April 26, 2023
It’s about restoring the trust that has been broken. Terry White of Omdia discusses how to unpack this important concept.
Tag(s): supportworld, support models, technology
April 25, 2023
In this Q&A, Roy Atkinson shares his perspectives on how success in the IT-industry still depends on our connections with others, despite tech advances.
Tag(s): supportworld, support models, technology
April 25, 2023
The only way to ensure IT service is to track the data. The only way to ensure you have the data is to encourage your team to take the time to document their actions.
Tag(s): supportworld, support models, technology
April 19, 2023
We crave stability, but need to continuously improve to succeed in a dynamic environment. Here are tips for how to do it.
Tag(s): supportworld, support models, change management
April 12, 2023
A conversation with Rocky McGuire, a Unisys experience manager who serves on the HDI Strategic Advisory Board.
Tag(s): supportworld, support models, technology
April 12, 2023
We ask a few questions of Pete McGarahan, an IT service and support veteran and a member of the HDI Strategic Advisory Board.
Tag(s): supportworld, support models, best practice
April 4, 2023
We can only solve an incident if we have the right information, which makes it vital that your organization can verify its system data is legit.
Tag(s): supportworld, support models, best practice
April 4, 2023
A look at Service Level Agreements and other instruments for ensuring goals are met in IT service.
Tag(s): supportworld, support models, technology
April 3, 2023