Six Things You Should NOT Be Doing When Managing People
December 7, 2023

We've all made our share of errors as managers, and there are countless horror stories...

Become an HDI Featured Contributor in 2024!
December 6, 2023

Join a team of technical support, service management and experience management leaders...

Is It Time to Humanize Your Service Desk?
December 5, 2023

A service desk team is (or should be) an enabled, competent, capable, confident,...

Create, Deliver, and Support: Ingredients to Set You Up for Success
December 4, 2023

"Don't fix what's not broke" may be true to an extent, but that doesn't mean we...

The Possibilities of Artificial Intelligence: Three Things You Can Do with AI
December 1, 2023

While the world is focused on ChatGPT and other automated research/writing...