Today, the business world is undergoing a significant transformation thanks to a set of technologies collectively known as "Web 2.0." Web 2.0 describes a set of next-generation Internet technologies that make it easier to create online applications that behave dynamically, much like traditional...
Date Published April 29, 2015 - Last Updated January 14, 2016
There are lots of variables and issues to address when deployment a performance management system across a small or large business. There are two questions that are critical to your success, regardless of the size or nature of your business.
Date Published April 29, 2015 - Last Updated January 14, 2016
Software as a service (SaaS) is more than just a cloud-based delivery model. It's a service approach that IT organizations are considering for meeting their ITSM needs. With a SaaS model, IT organizations can focus their staff and infrastructure on high-priority activities and initiatives while...
Date Published April 29, 2015 - Last Updated April 30, 2015
Whether we want to admit it or not, the service and support industry might be the most schizophrenic industry on the planet today! It seems one minute we're in the back office providing service and support behind the scenes to end users and customers, and the next minute we're moved to the front...
Date Published April 29, 2015 - Last Updated April 30, 2015
There are many compelling reasons to launch a webinar program, but there are expenses and time investments that are not immediately obvious. To minimize surprises and achieve expected results, carefully evaluate your internal capabilities and outsource where necessary.
Date Published April 29, 2015 - Last Updated January 14, 2016
Whether you're buying for the first time or just replacing your current system, this white paper aims to provide concrete advice on buying and implementing a help desk system. Below, we have condensed the information and focused on what really matters—and, equally important, on what to...
Date Published April 29, 2015 - Last Updated January 14, 2016
Rapidly evolving information technologies are changing the face of business. Developments such as robust and pervasive Internet-based communications have lowered the cost of business activities, including product and service delivery, support, business-to-business transactions, and others. To...
Date Published April 29, 2015 - Last Updated January 14, 2016
While large enterprises have a well-defined security mechanism in place with dedicated personnel to look after it, in most SMBs the scenario is less organized, short-staffed, and under-equipped. They have a small number of IT staff who manages to give only a portion of their time towards the...
Date Published April 29, 2015 - Last Updated January 14, 2016
Service-oriented architecture (SOA) promises to deliver exceptional flexibility and cost savings to IT by defining a methodology for the use and reuse of software components and business processes. SOA focuses on bridging the gap between business processes and IT through well-defined,...
Date Published April 29, 2015 - Last Updated January 14, 2016
For many enterprises, service catalogs can be a double-edged sword. They allow you to automate and publish, via the web, access to a vast library of applications and corporate information to both internal and external constituencies. Yet access to anduse of those applications and corporate...
Date Published April 29, 2015 - Last Updated April 30, 2015