A new study examines the factors that help women succeed in the IT workplace, and the barriers that remain to achieve gender equity in the field of computer science.
Tag(s): supportworld, best practice, ethics
November 17, 2022

Recognizing and removing technical barriers in the workplace is critical to workplace inclusivity.
Tag(s): supportworld, best practice, employee satisfaction
October 20, 2022

Old management strategies aren’t enough in this era of mass resignations and increased competition for employees. Here are three cutting-edge strategies to retain your workforce.
Tag(s): supportworld, best practice, people
October 20, 2022

We must engage our employees in relationships and communication that enable them to see the vision of the organization and be able to thrive.
Tag(s): supportworld, best practice, coaching
October 12, 2022

In this IndustryVoices blogpost, an argument is made that creating a good employee digital experience means striking the right balance of technology, organizational structure, and culture.
Tag(s): supportworld, best practice, employee satisfaction
September 27, 2022

The new work environment requires a thoughtful reappraisal of how best to support your team and maintain company culture. Here is what to consider.
Tag(s): communications skills, communications technology, supportworld
September 27, 2022

Best of HDI in 2022 - #5: Too often, service catalog use erodes over time. Here is how to revitalize the catalog and ensure it is being used as the first step by end users who need help.
Tag(s): supportworld, leadership, best practice
September 13, 2022

Why are so many of us good at achieving work-related goals and not personal ones? It might be because we’re not strategizing in the same way. Here are some suggestions.
Tag(s): best practice, tools, motivation, supportworld
September 12, 2022

In this IndustryVoices piece, Venkat Balasubramanian, Vice President of Product Management at Freshworks discusses how industries can best integrate automation in the future of IT service.
Tag(s): supportworld, culture, automation
August 31, 2022

Too often, IT’s work is done behind the scenes, and is only noticeable when things go wrong. Here is how to change that.
Tag(s): supportworld, culture, employee engagement
August 31, 2022