While demand for specific positions does vary, the truth is that every IT worker plays a key role in supporting the long term plans of a business. And at a time when many owners are just as happy sustaining business growth as they are increasing it, holding on to this talent should be a top...
Tag(s): white paper, workforce enablement, people, culture, human resources, professional development, practices and processes
Date Published - Last Updated 8 Years, 45 Days, 1 Hour, 10 Minutes ago

 

 

Implementing role-based provisioning can help large organizations address common pain points and better secure private data, but implementation requires careful planning and takes time to get right. Join industry leader Phyllis Drucker to learn about the benefits you can realize...

Tag(s): webinars, supportworld, people, asset management, capacity management, configuration management
Date Published - Last Updated 1 Year, 51 Days, 12 Hours, 16 Minutes ago

 
A comprehensive list of Customer Experience information and tools.
Tag(s): customer experience, customer satisfaction, customer-satisfaction-measurement, customer service, business value, crowdsourcing, culture, customer-service-week, customer survey tools, incentives, marketing, outside-in, relationship, self-service, self-service tools
Date Published - Last Updated 2 Years, 353 Days, 1 Hour, 42 Minutes ago

 

In today's economy, finding the right talent has become more difficult than ever. However, there are several key steps you can take to find candidates with skillsets that align with the changing needs of your support center. In this session—one of the top three at HDI 2014 in Orlando—Fancy...

Tag(s): people, workforce enablement, staffing
Date Published - Last Updated 9 Years, 60 Days, 5 Hours, 39 Minutes ago

 

Most organizations think about communication best practices with reference to major outages, and events, but don’t consider the impact good communication can have on first contact resolution (FConR) and mean time to resolve (MTTR), even in a day-to-day context. Large outages attract a great...

Tag(s): communications skills, best practice, webinars, supportworld
Date Published - Last Updated 8 Years, 138 Days, 5 Hours, 21 Minutes ago

 
In this webinar, Joe Ardizzone will present on the ins and outs of—and particularly the best practices associated with—alerts and monitoring. Both practices are typically associated with critical events and major incidents, but what are the possible applications of alerts and monitoring...
Tag(s): monitoring, webinars, supportworld
Date Published - Last Updated 8 Years, 54 Days, 7 Hours, 29 Minutes ago

 

What is gamification—and why you should care? Simply put, gamification uses game mechanics and rewards for non-game applications in order to increase engagement and loyalty. Gamification is an important and powerful new strategy for influencing and motivating people. In this webinar, you’ll...

Tag(s): webinars, motivation, employee engagement, employee satisfaction, supportworld
Date Published - Last Updated 8 Years, 79 Days, 8 Hours, 41 Minutes ago

Tag(s): supportworld, webinars, future of support, people, professional development
Date Published - Last Updated 7 Years, 193 Days, 3 Hours, 38 Minutes ago

 

Register now!

HDI's industry awards acknowledge and celebrate professional achievement. Our internationally recognized...

Tag(s): webinars, industry, people
Date Published - Last Updated 5 Years, 282 Days, 7 Hours, 33 Minutes ago

 

Register now!

HDI's industry awards acknowledge and celebrate professional achievement. Our internationally recognized...

Tag(s): webinars, industry, people
Date Published - Last Updated 5 Years, 285 Days, 6 Hours, 34 Minutes ago