Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
Beyond the archives of valuable content, new articles are released every week.
Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.
Help us identify those people who are shaping the future of technical support and...
Roy Atkinson talks with Julie Mohr about disruption, building a chatbot, and the need...
Make your self-service portal something customers actually want to use.
The key to support in this era of digital transformation is being able to help...
There is no one right way to create a categorization scheme, but there are ways to...