Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
Beyond the archives of valuable content, new articles are released every week.
Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.
Here is a practical framework based on trustworthy data to ensure that the output of...
Here’s how to improve the decision-making process to game out whether an...
HDI’s The State of Tech Support 2023 is an invaluable resource as you plan for an...
Too often, IT departments use metrics and language that don’t translate outside the...
IT service and support should not be unending waves of stress. Here is how to lower...