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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

The Problem with Customer Service Surveys
November 2, 2021

In the world of service management, we’re not evaluating products, but services, which...

How to Avoid the Leading Cloud Migration Mistakes
October 28, 2021

Moving operations into the cloud doesn't have to be a floating nightmare, but it isn’t...

The Importance of Strategy in Service and Support Improvement
October 27, 2021

Strategic thinking is not only a requirement for achieving senior level positions, but...

Cloud Security: What to Consider
October 21, 2021

Securing a cloud environment is much more difficult than securing a traditional...

Using Production Assurance to Improve Service Transition and Operations
October 19, 2021

Production assurance is an organizational and process alignment designed to protect...