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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

5 Steps Toward Accessible Service Management
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For a successful service catalog implementation, you’ll need to agree on the...

Keep Your Career Moving Forward
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Andrew Gilliam collected some helpful links from around the web to help you network,...

Why the Right Metrics Are Important
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You need to choose metrics that have realistic SLAs and make sense to every...

SupportWorld Virtual: Take It Away!
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Industry experts and practitioners discussed the future of service and support in this...