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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

A Profile in Knowledge Management: Chick-fil-A HELP
December 18, 2019

Knowledge management award winner Chick-fil-A HELP shares their path to improvement in...

A Profile in Service Improvement: Mercy Technology Services Help Button
December 17, 2019

Mercy Technology Services won HDI’s Best Service Improvement Initiative Award for 2019.

7 Steps to Incident Categorization
December 11, 2019

Julie Mohr walks through a step-by-step process for creating an incident...

The Ability to Be Agile: The Human Experience
December 10, 2019

The new year is a good time to reflect and concentrate on our emotional intelligence...

Who’s in Your Tribe? Why Surrounding Yourself with Top Performers Makes You a Better Leader
December 5, 2019

Surround yourself with top performers to become a better leader.