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The Latest from SupportWorld

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Impacting Performance…Think About Discipline!

Explore how discipline impacts leadership and organizational success, driving strategy, execution, trust, and resilience in turbulent times.
Date Published October 13, 2025 - Last Updated January 7, 2026

How a Unified Hub Transforms Employee Engagement and Productivity

IT disruptions don’t just impact infrastructure—they disrupt people. The Microsoft outage of early 2024 highlighted the growing need for business continuity plans that prioritize workforce readiness, not just system recovery. Learn how IT leaders can build resilience and keep business running...
Date Published September 29, 2025 - Last Updated January 7, 2026

You're Invited: Join Us for an Upcoming HDI & ICMI Idea Exchange

Join free monthly Idea Exchanges from HDI + ICMI to connect with peers, share insights, and explore hot topics in IT service and customer experience.
Date Published September 24, 2025 - Last Updated January 7, 2026

A Big Problem: Humans Don’t Know How to Talk to AI

Discover why human behavior impacts AI adoption in Service Management. Learn how to bridge the gap for better communication, trust, and project success.
Date Published September 22, 2025 - Last Updated January 7, 2026

Take Your Next Step in the HDI Community

Join the HDI community to connect with IT support and service management professionals, share ideas, solve challenges, and grow your career.
Date Published September 17, 2025 - Last Updated January 7, 2026

10 Ways to Thrive in a Remote or Hybrid Work Environment

Discover strategies for thriving in remote and hybrid work environments, from setting boundaries to building relationships and maintaining work-life balance.
Date Published September 15, 2025 - Last Updated January 7, 2026

DevOps And Service Management Need Each Other. Here’s Why

DevOps and Service Management have the same ultimate goal – if they are able to work together. Check out how to turn friction into a two-way exchange that benefits both.
Date Published September 8, 2025 - Last Updated January 7, 2026

How AI Powered Next Issue Avoidance Transforms Your Service Desk

Discover how AI-powered Next Issue Avoidance transforms service desks by reducing callbacks, improving user trust, and elevating both CX and EX.
Date Published September 3, 2025 - Last Updated January 7, 2026

From Surviving to Thriving: Lessons in Courageous Change Leadership

Discover how to move from surviving to thriving in times of change. Learn practical lessons in courage and leadership from real-world experiences.
Date Published August 27, 2025 - Last Updated January 7, 2026

3 ingredients for successful AI and technology transformation

Overcome AI fatigue with actionable strategies for impactful AI adoption. Learn to engage stakeholders, hold vendors accountable, and measure meaningful results.
Date Published August 19, 2025 - Last Updated January 7, 2026
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