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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

 
7 Humanly Empowering Ways To Keep Your Business Running
Tag(s): culture, employee satisfaction, professional development, supportworld
Date Published May 20, 2024 - Last Updated May 20, 2024

 
Leading With Adaptability During Turbulent Times
Tag(s): ITSM, practices and processes, best practice, coaching, leadership, supportworld
Date Published May 8, 2024 - Last Updated May 8, 2024

 
Embracing Shift Left To Improve Service Delivery
Tag(s): supportworld, ITSM, service management, ITIL, process management, process-improvement, practices and processes, framework and methodologies, continual service improvement
Date Published May 8, 2024 - Last Updated May 8, 2024

 
The 2024 HDI Global Service and Support Award Winners for the Individual, Team and Organizational Categories Announced!
Tag(s): supportworld
Date Published May 3, 2024 - Last Updated May 3, 2024

 
Don't Wait To Be Recognized – Be Recognizable!
Tag(s): supportworld, ITSM, service management, process management, process-improvement, practices and processes
Date Published May 2, 2024 - Last Updated May 2, 2024

 
Successful Teams Rely On Solid Leadership
Tag(s): culture, employee satisfaction, professional development, supportworld, workforce enablement
Date Published May 2, 2024 - Last Updated May 2, 2024

 
You’ve Planned, You’ve Built, Now Use It – The Customer Success Journey Using, Delivering and Supporting Value Streams
Tag(s): supportworld, ITSM, service management, process management, process-improvement, practices and processes
Date Published April 25, 2024 - Last Updated May 3, 2024

 
Find out which high performing IT service and support professionals were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Tag(s): supportworld, support models, best practice
Date Published April 25, 2024 - Last Updated April 29, 2024

 
Find out which high performing IT service and support teams and organizations were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Tag(s): supportworld, support models, best practice
Date Published April 25, 2024 - Last Updated May 1, 2024

 
Enhancing the Call Center Agent Experience: The AI Game-Changer
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published April 18, 2024 - Last Updated April 25, 2024