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SupportWorld

Get the latest technical support and service management insights online, in-person, and in your inbox.

Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

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Become an HDI Featured Contributor in 2024!
Now’s your chance to join a blogging team of IT service and support professionals who share their knowledge with the community!
Tag(s): supportworld, business intelligence, professional development
Date Published June 13, 2024 - Last Updated June 13, 2024
 
Five Reasons Why The IT Experience Sucks
Five Reasons Why The IT Experience Sucks
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published June 13, 2024 - Last Updated June 17, 2024
 
The Paradox of Incident Management
The Paradox of Incident Management
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published June 10, 2024 - Last Updated June 10, 2024
 
Good Leaders Ask the Right Questions
Good Leaders Ask the Right Questions
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published June 10, 2024 - Last Updated June 10, 2024
 
Oxytocin of a Handshake: The Power of Human Connection
Oxytocin of a Handshake: The Power of Human Connection
Tag(s): service management, best practice, infrastructure management, ITSM, supportworld, performance management
Date Published June 3, 2024 - Last Updated June 3, 2024
 
Is Your Organization Delivering ‘Real’ Service Management – Or Just Lip Service?
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published June 3, 2024 - Last Updated June 13, 2024
 
How to Optimize Deskside Support in The Time of Hybrid Work
How to Optimize Deskside Support in The Time of Hybrid Work
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published May 28, 2024 - Last Updated May 28, 2024
 
The Balancing Act of Enhancing Customer Experience and Employee Engagement Amidst Cost-Cutting Pressures in ITSM
The Balancing Act of Enhancing Customer Experience and Employee Engagement Amidst Cost-Cutting Pressures in ITSM
Tag(s): supportworld, business continuity planning
Date Published May 20, 2024 - Last Updated May 20, 2024
 
From Setback To Success – Rebounding From A Job Loss
From Setback To Success – Rebounding From A Job Loss
Tag(s): culture, professional development, supportworld
Date Published May 20, 2024 - Last Updated May 20, 2024
 
7 Humanly Empowering Ways To Keep Your Business Running
7 Humanly Empowering Ways To Keep Your Business Running
Tag(s): culture, employee satisfaction, professional development, supportworld
Date Published May 20, 2024 - Last Updated May 20, 2024
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