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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

Know your customer, understand what they want, and make sure expectations are clear.
Tag(s): supportworld, customer experience, customer service
February 18, 2020

Understand the source of your procrastination affliction and use these strategies to combat it.
Tag(s): supportworld, workforce enablement, people
February 14, 2020

You can dramatically improve training by identifying where your analysts are on the learning curve and adapting to their needs.
Tag(s): supportworld, workforce enablement, workforce enablement, training
February 13, 2020

Technology is moving forward in unforeseen directions at an amazing pace, leaving senior leaders to wonder when, where, and how to spend their limited budgets.
Tag(s): supportworld, technology, leadership, business value
February 11, 2020

Many organizations are directing young adults who fall on the autism spectrum to careers in technology. Do leaders have the skills to manage them?
Tag(s): supportworld, workforce enablement, people, leadership
February 6, 2020

The Technical Support Awards showcase individuals and teams that excel at service and support and elevate their businesses by maintaining the highest standards.
Tag(s): supportworld, workforce enablement, technology, service management, service desk, support center, metrics and measurements, desktop support, customer experience, business value
February 5, 2020

Increase the chances that your service desk team will meet its most ambitious goals.
Tag(s): supportworld, customer experience, metrics and measurements, support center, service desk, workforce enablement
February 4, 2020

IT would benefit from having someone manage all outward communication, drive adoption for internal applications, and evangelize all the great work IT has done.
Tag(s): supportworld, business value, customer experience, workforce enablement, service desk
January 31, 2020

Your data can’t tell you everything, but it can point you in the right direction. Ultimately, you need to ask the next questions to know where to go from there.
Tag(s): supportworld, technology, workforce enablement, service desk, metrics and measurements
January 30, 2020

There are many reasons why we fail to communicate effectively with each other, especially in the workplace.
Tag(s): supportworld, workforce enablement, service desk, support center, communications skills
January 28, 2020

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