Know your customer, understand what they want, and make sure expectations are clear.
Tag(s): supportworld, customer experience, customer service
February 18, 2020
Understand the source of your procrastination affliction and use these strategies to combat it.
Tag(s): supportworld, workforce enablement, people
February 14, 2020
You can dramatically improve training by identifying where your analysts are on the learning curve and adapting to their needs.
Tag(s): supportworld, workforce enablement, workforce enablement, training
February 13, 2020
Technology is moving forward in unforeseen directions at an amazing pace, leaving senior leaders to wonder when, where, and how to spend their limited budgets.
Tag(s): supportworld, technology, leadership, business value
February 11, 2020
Many organizations are directing young adults who fall on the autism spectrum to careers in technology. Do leaders have the skills to manage them?
Tag(s): supportworld, workforce enablement, people, leadership
February 6, 2020
The Technical Support Awards showcase individuals and teams that excel at service and support and elevate their businesses by maintaining the highest standards.
Tag(s): supportworld, workforce enablement, technology, service management, service desk, support center, metrics and measurements, desktop support, customer experience, business value
February 5, 2020
Increase the chances that your service desk team will meet its most ambitious goals.
Tag(s): supportworld, customer experience, metrics and measurements, support center, service desk, workforce enablement
February 4, 2020
IT would benefit from having someone manage all outward communication, drive adoption for internal applications, and evangelize all the great work IT has done.
Tag(s): supportworld, business value, customer experience, workforce enablement, service desk
January 31, 2020
Your data can’t tell you everything, but it can point you in the right direction. Ultimately, you need to ask the next questions to know where to go from there.
Tag(s): supportworld, technology, workforce enablement, service desk, metrics and measurements
January 30, 2020
There are many reasons why we fail to communicate effectively with each other, especially in the workplace.
Tag(s): supportworld, workforce enablement, service desk, support center, communications skills
January 28, 2020