Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs. Here you’ll find information on:

  • Strategy and best practices
  • Service management
  • Technology
  • Workforce enablement
  • Processes and practices

Beyond the archives of valuable content, new articles are released every week.

The Latest from SupportWorld

Now is a great time to take a good, hard look at your support strategy and consider a mobile-first approach.
Tag(s): supportworld, support center, customer experience, desktop support, mobile device support
September 24, 2019

HDI is now accepting applications from industry experts and service and support practitioners to write for ThinkHDI.com.
Tag(s): supportworld, workforce enablement, technology, support center, metrics and measurements, desktop support, customer experience, service management
September 23, 2019

For every service desk ticket you receive, there is a story that represents the customer journey.
Tag(s): supportworld, customer experience, service desk, support center
September 19, 2019

How one person with customer service experience enhanced his career with software and technical support skills.
Tag(s): supportworld, workforce enablement, support center, customer experience, customer service
September 18, 2019

Use these strategies to keep your team working together and moving toward a common goal.
Tag(s): supportworld, leadership, workforce enablement, workforce enablement, team building, teamwork
September 17, 2019

The Service Management Awards honor service improvement, knowledge management, and change management initiatives that enhance the business.
Tag(s): supportworld, service management, workforce enablement, support center, metrics and measurements, desktop support, customer experience, technology
September 16, 2019

Learn how service management platforms are using predictive analytics to enhance service operations.
Tag(s): supportworld, service management, ITSM, metrics and measurements
September 13, 2019

You need to understand the nuances between being transparent and having effective communication.
Tag(s): supportworld, customer experience, support center, ITSM
September 11, 2019

Differentiate your business through best-in-class IT support.
Tag(s): supportworld, customer service, customer experience, tools
September 10, 2019

Learn the first steps to creating a strategy that is simple, relevant, and achievable and that keeps up with the pace of change in today's business environments.
Tag(s): supportworld, service management, business value, leadership, support center
September 6, 2019

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