We’ve come a long way from needing paper forms and office visits to get our IT needs met.
Tag(s): supportworld, support models, technology
Date Published May 8, 2023 - Last Updated 103 Days, 16 Hours, 36 Minutes ago
After a long competition, we recognize the best of the best of the IT industry at SupportWorld Live in Las Vegas.
Tag(s): supportworld, support models, technology
Date Published May 3, 2023 - Last Updated 103 Days, 16 Hours, 36 Minutes ago
An imagined take at what a nation of the service desk industry would look like and what rules would make up its constitution.
Tag(s): supportworld, support models, technology
Date Published May 2, 2023 - Last Updated 103 Days, 16 Hours, 36 Minutes ago
In this Q&A, HDI Strategic Advisory Board member Marni Casanova offers advice on turning challenges into opportunities.
Tag(s): supportworld, best practice, change management
Date Published May 1, 2023 - Last Updated 103 Days, 16 Hours, 36 Minutes ago
Too often, IT orgs mislabel other metrics and offerings as SLAs. Here is why that can muddy the waters.
Tag(s): supportworld, support models, service level agreement
Date Published April 26, 2023 - Last Updated 103 Days, 16 Hours, 36 Minutes ago
It’s about restoring the trust that has been broken. Terry White of Omdia discusses how to unpack this important concept.
Tag(s): supportworld, support models, technology
Date Published April 25, 2023 - Last Updated 103 Days, 16 Hours, 36 Minutes ago
In this Q&A, Roy Atkinson shares his perspectives on how success in the IT-industry still depends on our connections with others, despite tech advances.
Tag(s): supportworld, support models, technology
Date Published April 25, 2023 - Last Updated 103 Days, 16 Hours, 36 Minutes ago
The only way to ensure IT service is to track the data. The only way to ensure you have the data is to encourage your team to take the time to document their actions.
Tag(s): supportworld, support models, technology
Date Published April 19, 2023 - Last Updated 153 Days, 13 Hours, 50 Minutes ago
We ask HDI thought leaders and featured contributors their thoughts on how to uncover the best candidates.
Tag(s): supportworld, human resources, workforce enablement
Date Published April 18, 2023 - Last Updated 153 Days, 12 Hours, 53 Minutes ago
Creating a positive environment for employees is now a must-have item, even for businesses that focus on experience management.
Tag(s): supportworld, employee satisfaction, employee engagement
Date Published April 17, 2023 - Last Updated 153 Days, 13 Hours, 50 Minutes ago