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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

Customer Support is Not Only About Solving Problems
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It’s about restoring the trust that has been broken. Terry White of Omdia discusses...

“Nothing is Accomplished Alone.”
April 25, 2023

In this Q&A, Roy Atkinson shares his perspectives on how success in the IT-industry...

Why Your IT Team Should Journal Everything
April 19, 2023

The only way to ensure IT service is to track the data. The only way to ensure you...

Great Questions and Assessments for IT Service Interviews
April 18, 2023

We ask HDI thought leaders and featured contributors their thoughts on how to uncover...

Look Within to Manage Experience
April 17, 2023

Creating a positive environment for employees is now a must-have item, even for...