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The Latest from SupportWorld

How to be the Coach Our Team Needs Now

In this age of high anxiety and dispersed work teams, it’s more important than ever to employ best practices toward coaching team-members. Here, we walk you through ways to be the best coach you can be, even if that means tapping out for others to coach a team-member.
Date Published September 21, 2021 - Last Updated January 20, 2023

Mitigating the Risks of Multi-Cloud Environments

New security challenges emerge as more organizations launch or expand their multi-cloud strategies as part of their digital transformation initiatives. How do you realize the benefits of a multi-cloud environment while staying safe at a reasonable cost?
Date Published September 20, 2021 - Last Updated January 20, 2023

How to Avoid Mediocrity in IT Service and Support

Too often, the system of IT service and support is geared toward maintaining the bare minimum of service. Here is an argument for why that isn’t enough, and a couple of concrete suggestions for how to change the culture to allow for better feedback and more risk-taking.
Date Published September 15, 2021 - Last Updated January 20, 2023

“Jump When Offered Any Opportunity to Collaborate.”

We ask a few questions of Liz Beavers, Head Geek at SolarWinds. She serves as a member of HDI’s 2021 Strategic Advisory Board. She says that those who are willing to step out of the box and work across projects and departments will have the most success in this industry.
Date Published September 14, 2021 - Last Updated January 20, 2023

To Safeguard Today’s Networks, Security Must be Everywhere

The days of only having to defend a centralized computer system from attack are long over, and IT specialists must adapt. A unified, self-healing security ecosystem that spans across devices, users, and applications can minimize gaps and provide timely and coordinated preventions across the...
Date Published September 13, 2021 - Last Updated January 20, 2023

Simplify Training to Increase the Chance of Success

There is a temptation to stuff too much information into slide presentations and other training material. Resist it. Keep focused on the training’s objective and what frontline workers absolutely need to know, and make sure the material is accessible to all.
Date Published September 9, 2021 - Last Updated January 20, 2023

How to Implement Agile Concepts in a Waterfall World

It may be difficult to get your organization to throw out waterfall practices and embrace Agile, but that doesn’t mean you have to abandon Agile. Instead, focus on how you can integrate Agile into the existing framework of problem-solving and prove its worth over time.
Date Published September 7, 2021 - Last Updated January 20, 2023

Green IT: Are We There Yet?

IT teams have long been trying to economize energy consumption in data centers, but they still have a way to go to reduce their carbon footprints. Here are eight approaches that IT can use to further green initiatives, and reduce energy consumption and costs.
Date Published September 6, 2021 - Last Updated January 20, 2023

Eight Steps to Prevent Data Leakage

There is more sensitive data being generated than ever before, and that data is being accessed in many unsecure locations now that our workforces have been dispersed. Here are a few tips for preventing data leakage from a cybersecurity expert.
Date Published September 6, 2021 - Last Updated January 20, 2023

Give People Access to IT Systems Based on Their Individual Roles

By not differentiating who needs what kind of access, you expose your organization to greater risk of identity theft and network instructions. Instead, consider using Identity Access Management solutions, which differentiates access based on what is needed.
Date Published September 1, 2021 - Last Updated January 20, 2023